Payments & Billing

Payment Declined

Card Not Accepted

Checkout Error

Is my payment information secure?

Yes, we use industry-standard SSL encryption and never store your full credit card details. All payments are processed through secure, PCI-compliant payment processors.

Can I save my payment information?

Yes, you can securely save your payment methods in your account for faster checkout. Saved cards are tokenized for security and can be removed at any time.

What if my payment is declined?

Payment declines can happen for various reasons. Check your card details, ensure sufficient funds, and contact your bank if needed. You can also try a different payment method.

Can I use multiple payment methods for one order?

Yes, you can split payments between gift cards and other payment methods. However, you can only use one primary payment method (card/wallet) per order.

How do refunds work?

Refunds are processed back to your original payment method within 3-10 business days, depending on the payment type. You'll receive an email confirmation when the refund is processed.

Can I get a receipt for my purchase?

Yes, you'll receive an email receipt immediately after purchase. You can also view and download receipts from your account order history at any time.

What currencies do you accept?

We accept USD, EUR, GBP, CAD, AUD, and JPY. Prices are automatically converted to your local currency at checkout using current exchange rates.

Do you charge any additional fees?

We don't charge any payment processing fees. However, your bank or payment provider may charge foreign transaction fees for international purchases.