Privacy Policy

Introduction

At Collectible Loot, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our marketplace services.

By using our Service, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

Personal Information

When you create an account, make a purchase, or apply to become a seller, we may collect:

• Name and contact information (email address, phone number, mailing address)
• Payment information (credit card details, billing address)
• Business information (for sellers: business name, tax information, bank details)
• Identity verification documents (as required for seller applications)

Usage Information

We automatically collect information about how you use our Service:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, clicks, searches)
• Cookies and similar tracking technologies
• Location information (general geographic location)

User-Generated Content

Content you create on our platform, including product listings, reviews, messages, and profile information.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our marketplace services
• Process transactions and payments
• Verify seller applications and maintain marketplace integrity
• Communicate with you about your account, orders, and service updates
• Provide customer support and resolve disputes
• Prevent fraud and enhance security
• Comply with legal obligations and enforce our terms
• Analyze usage patterns to improve user experience
• Send marketing communications (with your consent)

3. How We Share Your Information

We may share your information in the following circumstances:

With Other Users

• Sellers' business names and locations are visible to buyers
• Buyers' shipping information is shared with sellers for order fulfillment
• Public reviews and ratings

Service Providers

• Payment processors (Stripe, PayPal)
• Shipping providers
• Email service providers
• Analytics providers
• Customer support tools

Legal Requirements

We may disclose your information if required by law, court order, or to protect our rights, property, or safety.

4. Data Security

We implement appropriate technical and organizational measures to protect your information:

• Encryption of data in transit and at rest
• Secure payment processing through PCI-compliant providers
• Regular security audits and updates
• Access controls and authentication requirements
• Employee training on data protection

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Keep you signed in
• Analyze site usage and performance
• Provide personalized content and recommendations
• Enable social media features

You can control cookies through your browser settings, but some features may not work properly if you disable them.

6. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request copies of your personal information
• Rectification: Correct inaccurate or incomplete information
• Erasure: Request deletion of your information (subject to legal requirements)
• Portability: Receive your data in a machine-readable format
• Objection: Object to processing for marketing purposes
• Restriction: Limit how we use your information

To exercise these rights, please contact us using the information provided below.

7. Data Retention

We retain your information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal obligations (tax records, transaction history)
• Resolve disputes and enforce agreements
• Prevent fraud and abuse

When we no longer need your information, we will securely delete or anonymize it.

8. International Data Transfers

Your information may be processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information when it is transferred internationally, including using standard contractual clauses approved by regulatory authorities.

9. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete such information.

10. Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.